*Frequently Asked Questions + Store Policy*

Q: Is it safe to order on line?

A: Yes! Our shopping cart uses an SSL certificate (secure socket layer) to make sure your details are communicated only to our credit card processor and not peeping toms. We don't keep any of your payment information on file, even if you become a member in the store. The information is encrypted, even for our eyes!

Q: What sort of payment do you accept?

A: We accept Visa, Mastercard, Paypal, and eChecks. Your credit card will not be charged until your stuff ships.

Q: How long will it take for me to receive my goodies?

A: We normally process orders within 3 business days, and we ship UPS Ground from Los Angeles. If you use a PO Box or live outside the USA, we'll ship with the trusty US Postal Service. Please be patient - this might take a few extra days.

Q: What about returns?

A: Sorry ladies, no can do. With the rare exception of defective items, we cannot accept returns. But if you absolutely must, you may ask nicely for an exchange or store credit. You must contact us within 7 days of receiving your stuff for a preauthorization for an exchange. You will be responsible for any additional shipping charges incurred.

Q: Do I have to pay sales tax?

A: Orders shipped to California are subject to 7.75% sales tax. International orders may be subject to additionaly duties or tarifs.

Q: Are you gonna sell my name to another company so they can hit me up for sales?

A: Of course not, silly! We *hate* sharing.

Q: I have a question you didn't answer here. How can I contact Hell's Belles?

A: Drop The Headmistress a line: customerservice(at)hbyc(dot)net